our policies

mission
our goal is to continually evolve as a sanctuary of wellness for all with the highest moral & ethical standards of service, quality and integrity.

punctuality
we have reserved time especially for you; therefore, a 24-hour cancellation (day package 48-hour) is required.  Please reserve appointments accordingly to prevent any additional charges.

arrival
please arrive 10 minutes prior to your scheduled appointment to ensure a relaxing experience and to complete any necessary personal information for your spa services.  Arriving late for an appointment will require us to shorten the length of your service or reschedule your appointment.

children
due to our intimate environment, children are welcome only if they have a scheduled appointment.  Spa services are available to children 12-17 years of age with written parental consent.

gift certificates
we offer customized gift certificates for any dollar amount ($25 minimum).  Gift certificates for services are valid 1 year from the date of purchase; gift certificates may be used to purchase products for up to 5 years from the date of purchase.  No cash or charge refunds will be given.

gratuities and prices
we strive to offer excellent services at competitive prices; however, all prices are subject to change.  For your convenience, we accept cash, personal checks, (return checks $25 fee) & all major credit cards.  In appreciation for outstanding services, gratuities may be offered at your discretion.  Gift cards do not include gratuities.